Alina Machado

A couple found out the hard way that a vehicle service contract they bought after their warranty ran out didn’t cover some needed repairs. When they were unable to cancel the contract and get a refund, they called NBC 6 Responds for help.

A man became concerned when he saw a fire truck turning around in the cul-de-sac in front of his parents’ home. NBC 6 Responds looks into why and has what the county said when we shared his concerns with them.

Scammers are using a popular streaming service’s logo and name to try to trick victims into giving them their financial information.

A Miami man says his mortgage company charged him for flood insurance he thought wasn’t required.

Two women told NBC 6 Responds they paid the same company thousands of dollars for new impact windows and doors but didn’t get what they wanted in time for hurricane season.

Choosing a charity to donate money to can be difficult. But if you’re looking to make a donation to help victims of Hurricane Dorian, there are different websites you can visit to research an organization before you hand over money.

A woman says she received a fine more than a year after she had to say goodbye to her beloved dog.

A class-action lawsuit involving Samsung refrigerators is making its way through the legal system. A number of customers claim their fridges’ ice maker is defective.

A man says he chose a car rental company specifically because he thought they didn’t have a surcharge for senior drivers. But when his father-in-law had to pay an extra fee when he picked up his rental, he asked NBC 6 Responds for help.

A major automaker announces a change to its keyless ignition feature that will shut off the engine if the driver accidentally leaves it running. NBC 6 Responds’ Alina Machado reports.

A woman says a company that was supposed to fix her antique clock refused to return it unless she paid more than three times the original repair estimate.

A woman called NBC 6 Responds after she says someone intercepted a check addressed to her and managed to cash it. Alina Machado explains what happened when the NBC 6 Responds team got involved.

Scammers are constantly coming up with new ways to steal your money. NBC 6 Responds talked to a local woman who wanted to sound the alarm about the social security scam – a new twist to the old IRS scam.

A man didn’t think it was right he should have to pay a fine for debris a contractor left behind. He contacted NBC 6 Responds for help clearing up the debris mix-up.

A woman thought her months-old vacuum would be covered by warranty when it suddenly stopped working properly. When she tried to get it fixed for free but couldn’t, she called NBC 6 Responds.

A U.S. Navy veteran said she believes she now knows the cause of the hearing issues she’s been dealing with for years. She shared her story with NBC 6 Responds, hoping it would help other veterans who may be suffering in silence.

When a man’s wife became too sick to travel, he said she thought the trip insurance she purchased would cover one of her flights. But when he tried to recover her money and couldn’t, he called NBC 6 Responds for help.

A young couple fought a series of water bills totaling thousands of dollars. They tried to get the bills reduced but couldn’t until the results of a certified meter test came back in their favor.

A woman says she paid an air ambulance company $21,000 upfront for international medical transport. She contacted NBC 6 Responds after she says her efforts get the money back went nowhere.

A Pembroke Pines man says his home was damaged while he waited for a company to install a new roof. He called NBC 6 Responds for help getting the project finished.